Back-up Support

Support is available in response to e-mail to info@int-fpi.com.

There is a detailed Helptext for every question asked by the program which should be sufficient to allow most people to answer the questions without reference back to the Licensor. In the event that users do have queries about the interpretation of the answer options or simply cannot understand when the Results are different form their expectations they can e-mail their query to the Helpdesk team at info@int-fpi.com.

IFPI aim to answer all queries within 24 hours during weekdays.

IFPI Ltd. regret that they cannot respond to telephone enquiries.

A fully illustrated userguide is available from the Control Panel to those with a current licence.